Design Operations
How I Build Teams and Fix What Slows Them Down.
Design Ops
Design Operations: Results Summary
Summary of Design Operations cases.
51% faster onboarding, 83% less QA rework, $14.5K tooling savings, 100% team retention.
Design Ops
Fixing Design Intake and Reducing Tool Waste
Design requests came through multiple channels with incomplete briefs. Tool subscriptions had accumulated without oversight. I consolidated intake into a single Jira funnel with automated triage and audited all licenses. Results: 64% fewer scope changes, $14.5K saved.
Design Ops
Building a Design Playbook and QA Process
Inconsistent standards, slow onboarding, and repetitive QA cycles. I created a unified design playbook and restructured QA into parallel tracks. Results: 51% faster onboarding, 83% less QA rework, brand adoption doubled.
Design Ops
Leading Design Through Reorganization
During a reorganization, our Head of Design departed. I stepped in as acting co-lead, mapped ownership, mentored managers, and rebuilt the operating model. Results: 100% retention, role clarity up 137%.